Terms & Conditions and Privacy Policy
Terms of Use
Captivate Coaching and Consulting Ltd (or for the purpose of this website, ‘Captivate’) hereby makes it known that the following terms and conditions apply to all visitors/users (hereby ‘users’) who access this website.
By accessing this website, or by downloading any of the information contained herein, you acknowledge acceptance of these terms and conditions.
Intellectual Property (‘IP’) and Copyright
The copyright and all other IP contained in the Captivate Coaching and Consulting website is retained indefinitely by Captivate. Usage or reproduction of part or all of the contents of this website is prohibited aside from for personal and non-commercial use. Users are not permitted to incorporate any material found on this website in any other work.
Any Trademarks related to organisations outside of Captivate are the marks of their respective owners and all rights are acknowledged. The use of such trademarks, logos and company names on this website shall not be taken as an endorsement by Captivate.
Disclaimer: Accuracy of Information
Captivate has made every effort to ensure that the information held within this website is accurate. However, Captivate assumes no responsibility for the accuracy of the information held. Information may be incomplete or out of date. Captivate hold the right to change or update information held on this website at any time and without notice.
Disclaimer: liability and damages
Except to the extent required by law, Captivate shall not be liable for any claims, losses, damages or expenses of any nature resulting directly or indirectly from the use of data or materials held within this website. Such claims, losses or expenses shall include but not be limited to consequential loss, loss of profit or revenue, damage to data or goods.
Disclaimer: third party links
This website may contain links to third party websites. Such links do not constitute endorsement of such third parties, the content of their websites nor services. Access of third party websites via such links is done so at your own risk.
Captivate reserves the right to modify both the content of this website, the content of these terms and conditions, along with the terms of the Captivate Privacy Policy at any time and without notice.
In the event that any of the above terms and conditions are held to be invalid or unenforceable, the remaining terms and conditions will remain in force.
Use of this website is governed exclusively by the law of the United Kingdom and the jurisdiction of the courts of the United Kingdom.
Privacy Policy
Last updated: 1st March 2026
Captivate Coaching and Consulting Ltd (Company No. 09316104) (“Captivate”, “we”, “us”, or “our”) is committed to protecting and respecting your privacy.
This Privacy Policy explains how we collect, use, store, and protect your personal data in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.
1. Who We Are
Captivate Coaching and Consulting Ltd is the data controller responsible for your personal data.
Registered Address:
Williams House
Conway Road
Mochdre, Colwyn Bay
LL28 5HE
Contact Email: info@captivatecc.com
2. Scope of This Policy
This policy applies to:
Visitors to our website
Clients and prospective clients
Individuals who contact us or engage with our services
Our website may contain links to third-party websites. We are not responsible for their privacy practices.
3. What Personal Data We Collect
We may collect and process the following types of personal data:
Information you provide directly
Name, address, email, and contact details
Payment and billing information
Information shared through enquiries, coaching sessions, or feedback
Account login details (if applicable)
Information collected automatically
IP address
Browser type and device information
Website usage data (via cookies and analytics tools)
Sensitive personal data
In the context of coaching, you may voluntarily share personal or sensitive information (e.g. wellbeing, personal circumstances).
We will only process this with your explicit consent and treat it with strict confidentiality.
4. How We Use Your Personal Data
We use your personal data to:
Deliver coaching and consulting services
Manage client relationships and communications
Process payments and maintain records
Improve our services and website experience
Comply with legal and regulatory obligations
Send relevant updates or marketing (where permitted)
5. Lawful Bases for Processing
We rely on the following lawful bases:
Contract – to deliver services you have requested
Legitimate Interests – to improve services and manage our business
Consent – for marketing and sensitive personal data
Legal Obligation – for tax, accounting, and regulatory requirements
6. Marketing Communications
We may send you information about services, events, or updates where:
You have given consent, or
It is within our legitimate interests (existing clients)
You can unsubscribe at any time by:
Clicking the “unsubscribe” link in emails
Contacting us at info@captivatecc.com
7. Sharing Your Personal Data
We do not sell your personal data.
We may share your data with:
Professional advisors (e.g. accountants, legal advisors)
Service providers (e.g. CRM systems, email platforms, payment processors)
Regulatory authorities where required by law
All third parties are required to respect the security of your data and process it lawfully.
8. International Data Transfers
Where we use third-party providers outside the UK, we ensure appropriate safeguards are in place, such as:
UK adequacy regulations
Standard Contractual Clauses (SCCs)
9. Data Retention
We only retain personal data for as long as necessary, including:
Client records: typically up to 6–7 years (for legal and tax purposes)
Marketing data: until you withdraw consent
Website analytics data: as per cookie settings
After this period, data is securely deleted or anonymised.
10. Cookies and Tracking Technologies
We use cookies to:
Improve website functionality
Understand user behaviour
Enhance your experience
You will be asked for consent where required.
For more information, please see our Cookie Policy.
11. Data Security
We implement appropriate technical and organisational measures to protect your data, including:
Restricted access controls
Secure storage systems
Confidentiality obligations
We also have procedures in place to respond to any data breaches.
12. Your Rights
Under UK GDPR, you have the right to:
Access your personal data
Correct inaccurate data
Request deletion (“right to be forgotten”)
Restrict or object to processing
Data portability
Withdraw consent at any time
Object to direct marketing
To exercise your rights, contact: info@captivatecc.com
We may need to verify your identity before processing your request.
13. Complaints
If you have concerns about how we handle your data, please contact us first.
You also have the right to lodge a complaint with the Information Commissioner’s Office (ICO):
Website: https://ico.org.uk/concerns/
Telephone: 0303 123 1113
14. Changes to This Policy
We may update this Privacy Policy from time to time.
The latest version will always be available on our website, with the updated date shown at the top.
15. Contact Us
If you have any questions about this policy or your data, please contact:
📧 info@captivatecc.com
16. Accessibility
If you would like this policy in an alternative format (e.g. large print, audio), please contact us and we will provide it.
Captivate Coaching and Consulting Ltd (Registered Company No. 09316104), or, for the purposes of this Privacy Policy, ‘Captivate’) hold data protection in the highest regard and comply fully with the General Data Protection Regulation (GDPR). We have prepared this Privacy Policy in order to describe our information gathering and dissemination practices for this website.
How to contact us:
Email The Director, Captivate Coaching and Consulting Ltd: info@captivatecc.com
Registered Address: Williams House, Conway Road, Mochdre, Colwyn Bay, LL28 5HE.
In general, you can browse and access this website without disclosing any personal information about yourself or your organisation.
Captivate Coaching and Consulting, (“Captivate CC”) "us", "we" or "our", is committed to respecting your privacy and to complying with applicable data protection and privacy laws.
We ask that you read this privacy policy carefully as it contains important information on who we are, how and why we collect, store use and share personal information, your rights in relation to your personal information and on how to contact us and supervisory authorities in the event you have a complaint.
This privacy policy is divided into the following sections:
Who we are
Our website
Our collection and use of your personal information
Transfer of your information out of the UK and EEA
Cookies and similar technologies
Marketing
Your rights
Keeping your personal information secure
How to complain
Changes to this website privacy policy
How to contact us
Do you need extra help?
Who we are We are Captivate Coaching & Consulting and for more information see https://captivatecc.com/what-we-do
We collect, use and are responsible for certain personal information about you due to the General Data Protection Regulations which apply across the European Union and the United Kingdom.
We are responsible as ‘controller’ of that personal information for the purposes of those laws. Our website
This privacy policy relates to your use of our website, https://captivatecc.com/home Throughout our website we may link to other websites owned and operated by certain trusted third parties to make additional products and services available to you. These other third party websites may also gather information about you in accordance with their own separate privacy policies. For privacy information relating to these other third party websites, please consult their privacy policies as appropriate.
Our collection and use of your personal information
We collect personal information about you when you access our website, register with us, contact us, send us feedback, purchase products or services via our website, post material to our website and complete customer surveys or participate in competitions via our website. We collect this personal information from you either directly, such as when you register with us, contact us or purchase products or services via our website or indirectly, such as your browsing activity while on our website (see ‘Cookies’ below). The personal information we collect about you depends on the particular activities carried out through our website. This information may include:
your name, address and contact details
date of birth
bank account and payment details
details of any feedback you give us by phone, email, post or via social media
information about the services we provide to you
your account details, such as username, login details
We use this personal information to:
create and manage your account with us
verify your identity
provide goods and services to you
customise our website and its content to your particular preferences
notify you of any changes to our website or to our services that may affect you
improve our services
This website is not intended for use by children and we do not knowingly collect or use personal information relating to children.
Our legal basis for processing your personal information
When we use your personal information we are required to have a legal basis for doing so. There are various different legal bases on which we may rely, depending on what personal information we process and why. The legal bases we may rely on include:
consent: where you have given us clear consent for us to process your personal information for a specific purpose
contract: where our use of your personal information is necessary for a contract we have with you, or because you have asked us to take specific steps before entering into a contract
legal obligation: where our use of your personal information is necessary for us to comply with the law (not including contractual obligations)
vital interests: where our use of your personal information is necessary to protect you or someone else’s life
public task: where our use of your personal information is necessary for us to perform a task in the public interest or for our official functions, and the task or function has a clear basis in law
legitimate interests: where our use of your personal information is necessary for our legitimate interests or the legitimate interests of a third party (unless there is a good reason to protect your personal information which overrides our legitimate interests)
We will share personal information with law enforcement or other authorities if required by applicable law. We will not share your personal information with any other third party.
Whether information has to be provided by you, and if so why We require you to provide name, address, billing information (as appropriate) to enable us to deliver our services to you. We will inform you at the point of collecting information from you, whether you are required to provide the information to us.
If you would like further information please contact us or our Data Protection Officer, (see ‘How to contact us’ below). We will not otherwise transfer your personal data outside of the UK OR area comprising the UK and EEA or to any organisation (or subordinate bodies) governed by public international law or which is set up under any agreement between two or more countries.
Cookies and other tracking technologies
A cookie is a small text file which is placed onto your device (e.g. computer, smartphone or other electronic device) when you use our website. We use cookies on our website. These help us recognise you and your device and store some information about your preferences or past actions. For further information on cookies, use of cookies and/or to relevant similar technologies, when we will request your consent before placing them and how to disable them, please see our Cookie Policy.
Marketing
We would like to send you information about products and services, competitions and special offers, which may be of interest to you. Where we have your consent or it is in our legitimate interests to do so, we may do this by post, email, telephone, text message (SMS) or telephone call. We will only ask whether you would like us to send you marketing messages when you tick the relevant boxes, for example, when you register for our events or sign up for our mailing list. If you have previously agreed to being contacted in this way, you can unsubscribe at any time by:
contacting us at info@captivatecc.com
using the ‘unsubscribe’ link in emails or ‘STOP’ number in texts
It may take up to 5 working days for this to take place. For more information on your rights in relation to marketing, see ‘Your rights’ below.
Your rights
Under the General Data Protection Regulations you have a number of important rights free of charge. In summary, those include rights to:
fair processing of information and transparency over how we use your use personal information
access to your personal information and to certain other supplementary information that this Privacy Notice is already designed to address
require us to correct any mistakes in your information which we hold
require the erasure of personal information concerning you in certain situations
receive the personal information concerning you which you have provided to us, in a structured, commonly used and machine-readable format and have the right to transmit those data to a third party in certain situations
object at any time to processing of personal information concerning you for direct marketing
object to decisions being taken by automated means which produce legal effects concerning you or similarly significantly affect you
object in certain other situations to our continued processing of your personal information
otherwise restrict our processing of your personal information in certain circumstances For further information on each of those rights, including the circumstances in which they apply, see the Guidance from the UK Information Commissioner’s Office (ICO) on individuals rights under the General Data Protection Regulation.
If you would like to exercise any of those rights, please:
email us using info@captivatecc.com
let us have enough information to identify you
let us have proof of your identity and address (a copy of your driving licence or passport and a recent utility or credit card bill), and
let us know the information to which your request relates (including any account or reference numbers, if you have them)
Keeping your personal information secure We have appropriate security measures in place to prevent personal information from being accidentally lost, or used or accessed in an unauthorised way. We limit access to your personal information to those who have a genuine business need to know it. Those processing your information will do so only in an authorised manner and are subject to a duty of confidentiality. We also have procedures in place to deal with any suspected data security breach.
We will notify you and any applicable regulator of a suspected data security breach where we are legally required to do so. If you want detailed information from Get Safe Online on how to protect your information and your computers and devices against fraud, identity theft, viruses and many other online problems, please visit www.getsafeonline.org. Get Safe Online issupported by HM Government and leading businesses.
How to complain
We hope that we can resolve any query or concern you raise about our use of your information. The General Data Protection Regulation also gives you the right to lodge a complaint with a supervisory authority, in particular in a European Economic Area state or in the United Kingdom if you work, normally live or if any alleged infringement of data protection laws occurred in the relevant state. The supervisory authority in the UK is the Information Commissioner who may be contacted at https://ico.org.uk/concerns/ or telephone: [0303 123 1113].
Changes to this privacy policy This privacy policy was last updated on 1st March 2026.
We may change this privacy policy from time to time, when we do we will inform you via email.
How to contact us
Please contact us using info@captivatecc.com if you have any questions about this privacy notice or the information we hold about you.
Do you need extra help?
If you would like this website privacy policy in another format (for example: audio, large print, braille) please contact us (see ‘How to contact us’ above)
Cookie Policy
Last updated: 1st March 2026
This Cookie Policy explains how Captivate Coaching and Consulting Ltd (“Captivate”, “we”, “us”, or “our”) uses cookies and similar technologies on our website.
1. What Are Cookies?
Cookies are small text files placed on your device (computer, smartphone, or tablet) when you visit a website.
They help websites function properly, improve user experience, and provide information to website owners about how the site is used.
2. How We Use Cookies
We use cookies to:
Ensure the website functions correctly
Improve your browsing experience
Understand how visitors use our website
Support security and performance
Remember your preferences
3. Types of Cookies We Use
a) Strictly Necessary Cookies
These cookies are essential for the website to function properly.
They enable core functionality such as:
Page navigation
Security
Access to secure areas
These cookies do not require consent.
b) Performance & Analytics Cookies
These cookies help us understand how visitors use our website, for example:
Which pages are visited most often
How users move through the site
If users encounter errors
We use tools such as Google Analytics (or similar), which collect anonymised data.
These cookies are only used with your consent.
c) Functionality Cookies
These cookies allow the website to remember choices you make, such as:
Form inputs
Preferences
They improve your experience but are not strictly necessary.
d) Marketing & Tracking Cookies (if applicable)
These cookies may be used to:
Deliver relevant advertisements
Track engagement with marketing campaigns
We will only use these cookies with your explicit consent.
4. Third-Party Cookies
Some cookies may be set by third-party services we use, such as:
Website analytics providers
Embedded content (e.g. videos)
Payment or booking platforms
These third parties have their own privacy and cookie policies.
5. Managing Your Cookie Preferences
When you first visit our website, you will be asked to:
Accept all cookies
Reject non-essential cookies
Manage your preferences
You can change your preferences at any time via the cookie settings banner or link on our website.
6. Disabling Cookies via Your Browser
You can also control cookies through your browser settings.
Please note:
Disabling cookies may affect website functionality
Some features may not work as intended
For guidance, visit your browser’s help section.
7. How Long Cookies Are Stored
Cookies may be stored for different durations:
Session cookies – deleted when you close your browser
Persistent cookies – remain on your device until they expire or are deleted
8. Updates to This Policy
We may update this Cookie Policy from time to time to reflect changes in legal requirements or how we use cookies.
The latest version will always be available on our website.
9. Contact Us
If you have any questions about this Cookie Policy, please contact:
📧 info@captivatecc.com