Terms & Conditions and Privacy Policy
Terms of Use
Captivate Coaching and Consulting Ltd (or for the purpose of this website, ‘Captivate’) hereby makes it known that the following terms and conditions apply to all visitors/users (hereby ‘users’) who access this website.
By accessing this website, or by downloading any of the information contained herein, you acknowledge acceptance of these terms and conditions.
Intellectual Property (‘IP’) and Copyright
The copyright and all other IP contained in the Captivate Coaching and Consulting website is retained indefinitely by Captivate. Usage or reproduction of part or all of the contents of this website is prohibited aside from for personal and non-commercial use. Users are not permitted to incorporate any material found on this website in any other work.
Any Trademarks related to organisations outside of Captivate are the marks of their respective owners and all rights are acknowledged. The use of such trademarks, logos and company names on this website shall not be taken as an endorsement by Captivate.
Disclaimer: Accuracy of Information
Captivate has made every effort to ensure that the information held within this website is accurate. However, Captivate assumes no responsibility for the accuracy of the information held. Information may be incomplete or out of date. Captivate hold the right to change or update information held on this website at any time and without notice.
Disclaimer: liability and damages
Except to the extent required by law, Captivate shall not be liable for any claims, losses, damages or expenses of any nature resulting directly or indirectly from the use of data or materials held within this website. Such claims, losses or expenses shall include but not be limited to consequential loss, loss of profit or revenue, damage to data or goods.
Disclaimer: third party links
This website may contain links to third party websites. Such links do not constitute endorsement of such third parties, the content of their websites nor services. Access of third party websites via such links is done so at your own risk.
Captivate reserves the right to modify both the content of this website, the content of these terms and conditions, along with the terms of the Captivate Privacy Policy at any time and without notice.
In the event that any of the above terms and conditions are held to be invalid or unenforceable, the remaining terms and conditions will remain in force.
Use of this website is governed exclusively by the law of the United Kingdom and the jurisdiction of the courts of the United Kingdom.
Privacy Policy
Privacy Policy - Updated December 2023
Captivate Coaching and Consulting Ltd (Registered Company No. 09316104), or, for the purposes of this Privacy Policy, ‘Captivate’) hold data protection in the highest regard and comply fully with the General Data Protection Regulation (GDPR). We have prepared this Privacy Policy in order to describe our information gathering and dissemination practices for this website.
How to contact us:
Email The Directors, Captivate Coaching and Consulting Ltd: info@captivatecc.com
Registered Address: Unit 5, Marlborough Road, Wrexham Industrial Estate, Wrexham, LL13 9RJ
In general, you can browse and access this website without disclosing any personal information about yourself or your organisation.
Captivate Coaching and Consulting, (“Captivate CC”) "us", "we" or "our", is committed to respecting your privacy and to complying with applicable data protection and privacy laws.
We ask that you read this privacy policy carefully as it contains important information on who we are, how and why we collect, store use and share personal information, your rights in relation to your personal information and on how to contact us and supervisory authorities in the event you have a complaint.
This privacy policy is divided into the following sections:
• Who we are
• Our website
• Our collection and use of your personal information
• Transfer of your information out of the UK and EEA
• Cookies and similar technologies
• Marketing
• Your rights
• Keeping your personal information secure
• How to complain
• Changes to this website privacy policy
• How to contact us
• Do you need extra help?
Who we are We are Captivate Coaching & Consulting and for more information see https://captivatecc.com/what-we-do
We collect, use and are responsible for certain personal information about you due to the General Data Protection Regulations which apply across the European Union and the United Kingdom.
We are responsible as ‘controller’ of that personal information for the purposes of those laws. Our website
This privacy policy relates to your use of our website, https://captivatecc.com/home Throughout our website we may link to other websites owned and operated by certain trusted third parties to make additional products and services available to you. These other third party websites may also gather information about you in accordance with their own separate privacy policies. For privacy information relating to these other third party websites, please consult their privacy policies as appropriate.
Our collection and use of your personal information
We collect personal information about you when you access our website, register with us, contact us, send us feedback, purchase products or services via our website, post material to our website and complete customer surveys or participate in competitions via our website. We collect this personal information from you either directly, such as when you register with us, contact us or purchase products or services via our website or indirectly, such as your browsing activity while on our website (see ‘Cookies’ below). The personal information we collect about you depends on the particular activities carried out through our website. This information may include:
• your name, address and contact details
• date of birth
• bank account and payment details
• details of any feedback you give us by phone, email, post or via social media
• information about the services we provide to you
• your account details, such as username, login details
We use this personal information to:
• create and manage your account with us
• verify your identity
• provide goods and services to you
• customise our website and its content to your particular preferences
• notify you of any changes to our website or to our services that may affect you
• improve our services
This website is not intended for use by children and we do not knowingly collect or use personal information relating to children.
Our legal basis for processing your personal information
When we use your personal information we are required to have a legal basis for doing so. There are various different legal bases on which we may rely, depending on what personal information we process and why. The legal bases we may rely on include:
• consent: where you have given us clear consent for us to process your personal information for a specific purpose
• contract: where our use of your personal information is necessary for a contract we have with you, or because you have asked us to take specific steps before entering into a contract
• legal obligation: where our use of your personal information is necessary for us to comply with the law (not including contractual obligations)
• vital interests: where our use of your personal information is necessary to protect you or someone else’s life
• public task: where our use of your personal information is necessary for us to perform a task in the public interest or for our official functions, and the task or function has a clear basis in law
• legitimate interests: where our use of your personal information is necessary for our legitimate interests or the legitimate interests of a third party (unless there is a good reason to protect your personal information which overrides our legitimate interests)
We will share personal information with law enforcement or other authorities if required by applicable law. We will not share your personal information with any other third party.
Whether information has to be provided by you, and if so why We require you to provide name, address, billing information (as appropriate) to enable us to deliver our services to you. We will inform you at the point of collecting information from you, whether you are required to provide the information to us.
If you would like further information please contact us or our Data Protection Officer, (see ‘How to contact us’ below). We will not otherwise transfer your personal data outside of the UK OR area comprising the UK and EEA or to any organisation (or subordinate bodies) governed by public international law or which is set up under any agreement between two or more countries.
Cookies and other tracking technologies
A cookie is a small text file which is placed onto your device (e.g. computer, smartphone or other electronic device) when you use our website. We use cookies on our website. These help us recognise you and your device and store some information about your preferences or past actions. For further information on cookies, use of cookies and/or to relevant similar technologies, when we will request your consent before placing them and how to disable them, please see our Cookie Policy.
Marketing
We would like to send you information about products and services, competitions and special offers, which may be of interest to you. Where we have your consent or it is in our legitimate interests to do so, we may do this by post, email, telephone, text message (SMS) or telephone call. We will only ask whether you would like us to send you marketing messages when you tick the relevant boxes, for example, when you register for our events or sign up for our mailing list. If you have previously agreed to being contacted in this way, you can unsubscribe at any time by:
—contacting us at info@captivatecc.com
—using the ‘unsubscribe’ link in emails or ‘STOP’ number in texts
It may take up to 5 working days for this to take place. For more information on your rights in relation to marketing, see ‘Your rights’ below.
Your rights
Under the General Data Protection Regulations you have a number of important rights free of charge. In summary, those include rights to:
• fair processing of information and transparency over how we use your use personal information
• access to your personal information and to certain other supplementary information that this Privacy Notice is already designed to address
• require us to correct any mistakes in your information which we hold
• require the erasure of personal information concerning you in certain situations
• receive the personal information concerning you which you have provided to us, in a structured, commonly used and machine-readable format and have the right to transmit those data to a third party in certain situations
• object at any time to processing of personal information concerning you for direct marketing
• object to decisions being taken by automated means which produce legal effects concerning you or similarly significantly affect you
• object in certain other situations to our continued processing of your personal information
• otherwise restrict our processing of your personal information in certain circumstances For further information on each of those rights, including the circumstances in which they apply, see the Guidance from the UK Information Commissioner’s Office (ICO) on individuals rights under the General Data Protection Regulation.
If you would like to exercise any of those rights, please:
• email us using info@captivatecc.com
• let us have enough information to identify you
• let us have proof of your identity and address (a copy of your driving licence or passport and a recent utility or credit card bill), and
• let us know the information to which your request relates (including any account or reference numbers, if you have them)
Keeping your personal information secure We have appropriate security measures in place to prevent personal information from being accidentally lost, or used or accessed in an unauthorised way. We limit access to your personal information to those who have a genuine business need to know it. Those processing your information will do so only in an authorised manner and are subject to a duty of confidentiality. We also have procedures in place to deal with any suspected data security breach.
We will notify you and any applicable regulator of a suspected data security breach where we are legally required to do so. If you want detailed information from Get Safe Online on how to protect your information and your computers and devices against fraud, identity theft, viruses and many other online problems, please visit www.getsafeonline.org. Get Safe Online issupported by HM Government and leading businesses.
How to complain
We hope that we can resolve any query or concern you raise about our use of your information. The General Data Protection Regulation also gives you the right to lodge a complaint with a supervisory authority, in particular in a European Economic Area state or in the United Kingdom if you work, normally live or if any alleged infringement of data protection laws occurred in the relevant state. The supervisory authority in the UK is the Information Commissioner who may be contacted at https://ico.org.uk/concerns/ or telephone: [0303 123 1113].
Changes to this privacy policy This privacy policy was last updated on 20th December 2023.
We may change this privacy policy from time to time, when we do we will inform you via email.
How to contact us
Please contact us using info@captivatecc.com if you have any questions about this privacy notice or the information we hold about you.
Do you need extra help?
If you would like this website privacy policy in another format (for example: audio, large print, braille) please contact us (see ‘How to contact us’ above)
Cookie Policy
As is common practice with almost all professional websites this site uses cookies, which are tiny files that are downloaded to your computer, to improve your experience. This page describes what information they gather, how we use it and why we sometimes need to store these cookies. We will also share how you can prevent these cookies from being stored however this may downgrade or ‘break’ certain elements of the sites functionality.
For more general information on cookies see the Wikipedia article on HTTP Cookies.
How We Use Cookies
We use cookies for a variety of reasons detailed below. Unfortunately in most cases there are no industry standard options for disabling cookies without completely disabling the functionality and features they add to this site. It is recommended that you leave on all cookies if you are not sure whether you need them or not in case they are used to provide a service that you use.
Disabling Cookies
You can prevent the setting of cookies by adjusting the settings on your browser (see your browser Help for how to do this). Be aware that disabling cookies will affect the functionality of this and many other websites that you visit. Disabling cookies will usually result in also disabling certain functionality and features of the this site. Therefore it is recommended that you do not disable cookies.
The Cookies We Set
When you submit data to through a form such as those found on contact pages or comment forms cookies may be set to remember your user details for future correspondence.
Captivate reserves the right to update or modify this privacy policy at any time and without notice.